Cognition politique et traitement des médias

How does media richness affect continued telehealth adoption?: Extending Technology Acceptance Model with telehealth modality and patient-centered care.

Patient Educ Couns . 2026;149 :109674

Résumé

BACKGROUND: Telehealth modality is shaped by digital access, insurance coverage, and patient choices. Yet little is known about how modalities influence patient experiences and how provider communication may affect this process.OBJECTIVE: This study examines how media richness affects telehealth adoption, and the role of patient-centered communication (PCC) in this relationship.METHOD: The sample was selected from the 2024 Health Information National Trends Survey (HINTS). It included adult patients who used telehealth within the past year (N = 2514). Telehealth modality (phone/video/mixed consultations) was the predictor. Patients' perceived usefulness and ease of use were the mediators. PCC was the moderator. Future telehealth intention was the outcome. Hayes PROCESS Model 59 tested a fully moderated mediation model.RESULTS: Compared to phone-only encounters, video (ß =.50, p = .01) and mixed consultations (ß =.81, p 

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